For specific shipping estimates, refer to each item's product description, as shipping and production times vary per item. Most of our made-to-order items ship within 4-6 weeks. Please note that this does not account for time in transit. (See Shipping Policy above for more details about how this works.)
Some of our items are in-stock and arrive with 3-day shipping. 3-day shipping does not account for processing time and refers to 3 business days.
Domestic and international customers will receive a shipping confirmation email containing their tracking information once item(s) are ready to ship. Please remember that all of our items are made-to-order and that shipping may be delayed during new product releases and holidays.
Although we try to ship items together, we may ship some orders in multiple packages, as production times sometimes vary for our made-to-order items. You will receive a second tracking number for the rest of your order as soon as its ready to head your way!
Fill in the contact form stating your case. We will contact you to evaluate and give you a prompt response.
In the event that a package is returned to sender, we will reach out to you to resolve any address issues. Once we have the corrected address and the package has made it to our wharehouse we will re-ship the order in 5 to 7 business days.
If you think that you may have entered an incorrect email or shipping address at checkout, please contact our customer service team as soon as possible, and we'll be happy to assist you. It's important that you contact us promptly in order to accommodate address change requests.
Yes, we do. We use USPS, Fedex, and DHL please check with your local carriers to make sure those companies deliver to your area, as there are carrier-dependent exceptions.
All international packages may be subject to duties, fees and import taxes upon delivery, which are the sole responsibility of the recipient. This charge is determined by your local customs authority, and your payment of these fees is obligatory if you wish to obtain your shipment. Please check your local customs website for more information.
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