Order Info

WHERE'S MY ORDER NUMBER / ORDER CONFIRMATION?

Make sure to save your order number for your records at the time of checkout.Once your order has been placed, we will confirm receipt of your order to the email address provided at checkout. The order confirmation acts as an invoice and also includes your order number and all relevant details.
Please check your spam folder if you do not see your order confirmation in your inbox. If you didn't recieve a confirmation email, it's possible that you entered the email address associated with the order entered incorrectly. If you believe that you have entered your email address incorrectly, please contact our customer service team as soon as possible, and we'll be happy to help.

 

CAN I CHANGE, CANCEL, OR COMBINE MY ORDER?

Once an order has been placed, it cannot be modified or canceled.We are not able to update sizing, add items, or combine shipping for multiple orders. For limited, exclusive releases, we reserve the right to limit quantities per order and/order customer.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Refer to the product description and your order confirmation email for an estimated timeframe for production, processing, and shipping of our apparel.

For specific shipping estimates, refer to each item's product description, as shipping and production times vary per item. Most of our made-to-order items ship within 4-6 weeks. Please note that estimates do not account for time in transit. Shipping and delivery dates on made-to- order items are not guaranteed unless otherwise noted.

As soon as your order is ready to ship, you will receive an email with tracking information. The shipping method you select at checkout will determine how quickly your order arrives once it has left our warehouse. Transit times may vary depending on method of shipment chosen at checkout, total distance between our warehouse and you, and whether your shipment domestic (USA) or international (everywhere else).

Please note that if you purchased items with different shipping estimates, we will ship your order when all items in your order are ready to ship.
Any order that contains a made-to-order item will not ship until all items are available unless otherwise noted, which helps minimize our carbon footprint by cutting down on additional shipments. Most of our items are made-to-order.
While we make every effort to communicate accurate delivery estimates, unanticipated production delays may occur. During new product releases and holidays, processing time may be delayed up to 45 additional business days. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.Transit times will vary based upon distance, shipping carrier, and whether your order is being shipped internationally.

ANYTHING ELSE I SHOULD KNOW ABOUT MADE-TO- ORDER/PREORDER ITEMS?

Payment is charged immediately at checkout. If you are ordering a made-to-order item together with an in-stock, 3-day shipping item, your order will ship when the pre-order item becomes available unless otherwise noted. Production timelines vary based on product. Refer to the product description for shipping estimates. We recommend splitting orders if you would like your 3-day items to arrive promptly.

The timeframe listed on the product page and in your confirmation email are estimates; actual shipping times can vary based on demand.
Details regarding delays are communicated as soon as we are aware of them. If an update has not been provided, we do not have the information readily available yet.

I ENTERED MY EMAIL OR SHIPPING ADDRESS INCORRECTLY AT CHECKOUT. HOW DO I CHANGE IT?

If you think that you may have entered an incorrect email or shipping address at checkout, please contact our customer service team as soon as possible, and we'll be happy to assist you. It's important that you contact us promptly in order to accommodate address change requests.

Changes are not confirmed until you have received confirmation from a member of our team and must be received as soon as possible in order to be accommodated.
 

I RECEIVED THE WRONG SIZE/WRONG ITEM.If you have received the wrong size or item, please reach out to our customer service team with your name and order number, as well as photos of the incorrect item. Our team will be happy to help make things right!

 

WHAT HAPPENS IF YOU RUN OUT OF STOCK OF AN ITEM I'VE ALREADY ORDERED?

We make every effort to ensure inventory is accurate to avoid stocking issues. However, in rare cases, an item may run out of stock after your order is placed due to limited print runs and volume of sales. If this occurs, we will issue a store credit for the amount of the item.